Term & Conditions

Terms of Use

The use of the website https://restro.io and related services is subject to the following Terms of Use.


1. Scope of these terms, conclusion of the contract

1.1 These Terms of Use govern the legal relationship between Restro.io and the user. We deliver our services exclusively on the basis of these Terms of Use.

”RESTRO LTD”, C.Reg. No: 11840470 (hereinafter also referred to as “we” or “Restro.io”) is the provider responsible for this website and its sub-pages (hereinafter also referred to as “Restro.io”). Restro.io uses this website as a e-commerce platform for online stores and online-point-of-sale system. Restro offers online retailers a suite of services “including payments via stripe, marketing, shipping and customer engagement tools to simplify the process of running an online store for small to large merchants.

1.2 The current version of Terms of Use is published on the website (hereinafter, “the Site” or “Restro.io”) and can be accessed and printed at any time.

1.3 Restro.io reserves the right to change these Terms of Use at any time, when this becomes necessary. Modifications and additional terms and conditions will be effective immediately and incorporated into these Terms of Use. Your continued use of the Restro.io platform will be deemed acceptance thereof. The actual and current version of Terms of Use is published on https://Restro.io/terms_of_use.

1.4 Restro.io does not offer any advisory or consulting services nor in investment or in taxation or legal issues or escrow services. Restro.io does not provide financial services. Restro.io provides a complete service e-commerce platform for online stores and online-point-of-sale system. Restro offers online retailers a suite of services “including payments via stripe, marketing, shipping and customer engagement tools to simplify the process of running an online store for small to large merchants. Any purchases of a service, service's or investment from or to Restro are subject to their personal, general and financial circumstances, Restro or Restro.io will not be held responsible for any loss of funds.

2. Registration

2.1 The use of Restro.io is only possible after registration and acknowledgement and acceptance of Terms of Use and Privacy Policy. At registration the user has to state an email address, a phone number and choose a password. All unverified users have limited or only view/browse access to the Restro.io services until relevant identity verification documents are submitted and verified according to AML/KYC Policy. All users who successfully passed registration and identity verification are granted full access to use all the Restro.io services. The user is allowed to create no more than one account on Restro.io with the exception of account managers and team members for individual business. You shall not permit the use or access of the Restro.io services through your account by a third-party. You are liable for all activities conducted through your account, whether or not authorised by you through the account. Using multiple accounts for any malicious activity will result in immediate account termination. The administration of the Site reserves the right to terminate any user account without prior notice. You can also register using your social network account. Restro.io provides 2SV (two-step verification) for its users via Google Authenticator that implements two-step verification service. Authenticator provides a six- to eight-digit one-time password which users must provide in addition to their username and password to log in. The users may use or decline to use 2SV on their own discretion.

2.2 Before users can get access to the full business management dashboard they need to fulfil registration. To complete the registration process and get verified, the client has to comply with identity verification rules according to AML/KYC Policy and state the following information:

  • First Name and Last Name;
  • Date of birth;
  • Gender;
  • Phone number;
  • Country;
  • City;
  • State/Province/Region;
  • ZIP/Postal code;
  • Address;
  • ID document type and number, issue and expiration date, country of issue;

Our identity verification procedure requires the customer during the registration to provide us with:

  • not expired ID document (e.g., national ID or international passport or driver's license) – first page with photo.
  • proof of address (e.g., a certified tenancy agreement or a bank statement with address and full name mentioned (issued within the last 3 months) or a utility or electricity bill with address and full name mentioned (issued within the last 3 months) or tax return or council tax with address and full name mentioned (issued within the last 3 months) or other official document with current residential address and full name).

The user should provide us with the scan copies of the above mentioned documents AND a “selfie” photo of him(her)self holding a sheet of paper with the inscription “Restro.io” and the current date. Once the registration and identity verification procedure are finalised and confirmed by us, the user can fully use the Restro.io services.

Restro.io has a right to reject any person on registering on the website and using related services according to AML/KYC Policy. Restro.io may from time to time temporarily reject customers from some countries/territories. This can be because of legal issues or AML Policy or technical reasons or other temporary reason. The current list of such countries/territories can be seen here.

2.3 The rights from this contract and the personal area are not transferable. Users are required to keep their password secret and to change the password immediately if there is a certain likelihood that third parties might have access to the password. Restro.io will never ask users for their password, neither by email nor by telephone. Therefore users will never reveal their password by phone or by email, even if an email or telephone call makes the impression to be coming from Restro.io.

2.4 During the registration users are required to state correct and complete information about themselves. This data is stored in their personal area which is only accessible by the user.

2.5 Users inform Restro.io immediately about any changes of the stated data. This especially applies to contact information.

2.6 Users may change their personal information at any time. In case to do it users should send an e-mail to the Customer Care Team, so this can be sorted out for users.

3. Processing of payments on Restro.io

3.1 Restro.io processes the users transactions and payment on behalf or via stripe through the use of a charge api or mobile applications and strictly follows the guidelines and terms of service set by stripe for the use of stripe connect users.

3.2 partial payments are not possible all services purchased on Restro.io must be paid in full before use, unless purchased on a monthly reoccurring payment for subscription service.

3.3 If he/she the user does not keep up with payments for subscription on scheduled subscription plan, or if he/she the user is overdue for an subscription for more than 30 days, the service contract terminates by means of breach of this term regardless of the outstanding balance of credit on Restro.io Marketplace products.

3.4 No further action will be taken nor will Restro.io or Restro take any responsibility for any losses incurred due to account termination for non payment of service or subscriptions.

4. Rates and Fees

Restro.io will charge a subscription fee on all products unless otherwise stated or a fixed price has been set, other fees Restro.io will collect are payment processing fees for the use of Restropay on individual sites or for the use of the mobile applications, Restropay currently charges 0.4% on all transactions through the Restro Platform, these charges maybe subject to changes in the future, all related detail and updates will be listed on the Restro.io main website, you may also be notified through messaging services e-mail etc.

5. Notification in case of due payments

Restro will send a notification 7 days prior to payment due, it is the responsibility of the user to make sure they keep the account and payments up to date or sufficient funds in their bank so Restro may collect any fees due for subscriptions .


6. Availability

6.1 The e-commerce platform is made available under the current state of technology. The use of the e-commerce platform assumes that users have access to technical means that are necessary to access the platform (a computer, internet connection etc.). Restro.io has the right to further develop the service environment constantly.

6.2 Restro.io only submits data within the personal area of the platform by an encrypted connection but has no influence on the transfer of data via the internet itself. Restro.io secures its systems against unauthorized access to secured data. An absolute protection against attacks by hackers however is not possible at the current state of technology and Restro.io is not liable if such happens.

6.3 Restro.io strives to make the e-commerce platform accessible at any time within technological and economic reasons. However, it is not always possible and you agree with that. Especially maintenance, security and capacity reasons as well as events that are beyond the control of Restro.io (disruptions of public communication networks, power outages or similar incidents) can lead to short term disruptions or to a temporary shutdown of the platform. Restro.io does not assume any liability for circumstances that are beyond the control of Restro.io. The access to the platform also depends on the technological equipment of the user and the data transmission through the internet by third parties.

6.4 Restro.io provides its services based on the current technical status of the internet and the current technological, legal and commercial surrounding conditions for its use. Restro.io is not obligated to increase the scope of its services, even if this was possible due to technological developments of the internet.

7.5 Restro.io reserves the right to change the services offered on the platform.

7. Compensation, fees

7.1 The access and use of the Restro.io platform is charged according to terms set here and the prices are as described on the website.

7.2 The users as well as their user authorize Restro.io and Restropay to process payments and credit or debit their accounts using stripe connect in transaction value after deducting any fees Restro.io Or Restropay may collect, Restro.io or Restropay will not be held accountable for any loss of funds due to misuse detected by stripe no such responsibility nor compensation will be offered unless Restro,io is directly responsible, in which case Restro will return all fees associated with that transaction and may offer a compensation by discretion.


8. Privacy

The processing of data given by users to Restro.io is done under strict observation of data protection and privacy prescriptions according to Privacy Policy which is the part of Terms of Use. You can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions by yourself, please contact Customer Care Team via this contact form or email us at [email protected] to solve the issue.

9. Duration, cancelation

9.1 The duration of the contract for a service will be clearly stated at the time of purchase, use of the Restro.io platform is limited be service term time selected by user. The contract can be cancelled by the user any time but no refund will be made as it is the users choice to stay or leave we will require a notice period of two weeks to the end of a month which also acts as a grace period in which time you can contact us to stop any and all account closures and continue using our services until the end of the service term.

9.2 The cancellation by the user has to be completed in written form and needs to be addressed to Restro.io via email to [email protected]. The service cancellation by Restro.io is made in written form and needs to be addressed to the email address submitted during the registration.

9.3 In case of a cancellation, Restro.io may exclude the user from opening a new service contracts immediately. this is so that we can determine if Restro.io is the right platform for you, you may receive a mail with a questionnaire which you can fill at you discretion.

9.4 After the cancelation becomes effective, Restro.io will delete data about service contracts five years later.

10. Liability limitation regarding the use of the platform

10.1 Restro.io is not liable for any activities on individual domains connected to the Restro.io platform or services or for the security on user domains Restro highly recommends all websites to have good security measures before using the Resro.io platform or services this is so can protect Restro from any malicious attacks from hackers or others of similar context, it is our responsibility to make sure Restro stays safe and secure, it it the users responsibility to make sure their individual sites are maintained and secured to the accepted standards.

10.2 Restro.io is not liable for any tax duties of customers.


11. Final clause

11.1 These Terms of Use and the legal relationship between the user and Restro.io are subject to the Laws of United Kingdom.

11.2 Should a regulation from these Terms of Use be ineffective or should it become ineffective, the effectiveness of the remaining regulations remains unaffected. In the course of a contract adjustment Restro.io will replace the ineffective rule with an effective rule that comes economically closest to the ineffective rule in a legal way.

11.3 These Terms of Use together with Privacy Policy, Disclaimer and Consent and AML/KYC Policy, which are the integral part of Terms of Use, constitute the entire agreement between Restro.io and the user. By accepting these Terms of Use you agree with all of the above mentioned as well as Privacy Policy, Disclaimer and Consent and AML/KYC Policy without any objection..

11.4 By registering as a user of Restro.io you are giving consent to these Terms of Use, Privacy Policy, Disclaimer and Consent and AML/KYC Policy without any objections or misunderstandings.